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FAQ


PLEASE NOTE: This is not a Vulnerable Sector Check and our checks are not often accepted for immigration purposes. Vulnerable Sector Checks must be done at your local police station.

What is provided in our Criminal Record Check service?

MyCRC partners with Canadian police agencies to conduct Criminal Record Checks based on the Name and Date of Birth of an applicant. These searches may provide an indication of the existence of criminal convictions, for which a pardon/record suspension has not been granted, within the RCMP National Repository of Criminal Records. Any information discovered will be as the record exists on the date of search.

Results will also contain any disclosure of criminal history, as entered by you (the individual). Checks resulting in a “Not Clear” determination will also indicate confirmation of disclosure when provided by the individual.

Please note: Specific details of a criminal record conviction cannot be released without a fingerprint verification. Fingerprinting can be conducted by local police or accredited fingerprinting agencies. Please contact your local police for further information.

Information captured through the Criminal Record Check will NOT include:
Outstanding entries (ie. charged and wanted person information)
Convictions under Provincial Statutes
Convictions for which a pardon/record suspension has been granted
Cases where the applicant has been found guilty by reason of mental disorder

Can this check be used for volunteering or pre-employment?

Yes, please make sure that your employer or volunteer organization accepts third party criminal record checks. This check is not recommended for immigration purposes.

Do you offer refunds if my employer does not accept your criminal record checks?

No, please make sure that your employer accepts criminal record checks from third parties who work with the RCMP. The RCMP will not refund us, so we can’t refund you.

Is this a vulnerable sector check?

No, Vulnerable Sector Checks must be done at your local police station.

How long does a criminal record check take?

Once you have completed your online consent, it takes an average of 15 minutes to receive your results via email. This process is done by real, live police officers so, turnaround times may vary. Please wait at least 4 hours before contacting our support team.

Can I perform a criminal record check on someone else without consent?

NO. MyCRC must always have consent and be able to verify that the person completing the criminal record check is the person behind the computer.

I know I have a Criminal Record. What will my results contain?

The possible existence of a Criminal Record will result in a “Not Clear” determination. Details of your criminal convictions are only available by submission of fingerprints as per RCMP/CPIC Policy, however, should you disclose previous offences in the course of completing the check, they will appear on the online result and be “Confirmed” or “Not Confirmed” by police. As such, the requesting organization will be able to determine the accuracy and completeness of your disclosure.

Under what authority is MyCRC, as a third-party provider, permitted to conduct Canadian Criminal Record Checks?

The results of our Criminal Record Checks are obtained from accredited Canadian Police services. MyCRC partners with police agencies across Canada to conduct Criminal Record Checks. As a division of Certn, MyCRC is a partner to jointly executed and approved agreements with these police agencies and the Royal Canadian Mounted Police (RCMP) to obtain and share criminal record information as permitted by the RCMP Canadian Police Information Centre’s (CPIC) Dissemination of Criminal Record Information policy. Those agreements have been reviewed and approved by the RCMP’s CPIC and the Canadian Criminal Real Time Identification Services (CCRTIS).

Additionally, Section 19 of the Dissemination of Criminal Record Information policy lays out the accreditation standards that a third party is required to fulfill before entering in any such agreement with a Canadian police service. Certn has met or surpassed those accreditation standards to the satisfaction of the partnering police agencies and the RCMP (CPIC and CCRTIS).

The requesting organization has included a search for Local Police Information in the request. What does that mean?

If your organization has requested a check that includes Local Police Information, MyCRC.ca’s police partners will perform a search of local police databases to determine the possible existence of additional police information that may or may not be relevant to the screening process. If potentially relevant information is found, you will typically have to request that information from a local police service directly. In the majority of cases, local police information may only be authorized for release by the police service holding that information. You may then choose to provide that information to the requesting organization directly.

Can I use MyCRC.ca to order a Criminal Record Check that includes a Vulnerable Sector Search?

To complete a Vulnerable Sector Search, please contact your local police service.

Where does your information come from?

The information given to our clients is provided by an authorized Canadian Police Agency. MyCRC.ca works with numerous police departments across Canada to obtain Name-based Criminal Record Checks conducted via the Canadian Police Information Centre (CPIC). This is the only national source of criminal records in Canada.

How can I trust that your service is secure?

We have a VeriSign Inc. website certificate using their industry-standard “secure socket layer” (SSL) technology. This SSL security encrypts our users’ sensitive information as it is typed, transmitted and received. Our data is stored offsite in a secure data centre where it is backed up and protected. MyCRC.ca complies with all federal and provincial privacy laws, with full details available at our website’s Privacy Policy. All MyCRC.ca employees undergo extensive personal screening and are bound by confidentiality agreements.

Does the Criminal Record Check expire?

Criminal Record Checks are valid as of the date they were conducted. Results are provided with the date of completion rather than an expiration date. It is up to the requesting organization to determine their own thresholds for how long a check will be considered “valid”. If it is determined that it has been too long since the completion of your check, the organization may request a renewal.

Why do I need to verify my identity?

Identity verification is required for all Criminal Record Checks in Canada. MyCRC.ca provides you with electronic and physical ID verification options along with detailed instructions. Once your identity verification is complete and received, your check will typically be processed within 15 minutes. In the course of completing the check, individuals obtaining Criminal Record Checks for their own uses are presented with the option to verify their identity online using electronic identity verification. Individuals completing checks for a particular organization that invited them to MyCRC.ca are provided with the ID verification options approved for use by the requesting organization.

What are the credit Authentication questions?

MyCRC.ca is proud to offer its users identity verification via Equifax, providing a completely online Canadian Criminal Record Check experience. Equifax, a major Canadian credit bureau, created Authentication as a means of securely verifying your identity online using your unique consumer credit file. Many of Canada’s large financial institutions have incorporated Authentication, or similar electronic identity verification tools, in their online services.

This is not a credit check and has no effect on your credit score/rating. You are asked questions pertaining to your personal credit history and other information present on your file; questions to which only you know the correct answers. Only you are able to view your questions as this information is not shared with MyCRC.ca. Some users will not be able to sufficiently confirm their identity online using Authentication. Those users will be presented with convenient physical identity verification alternatives.

What payment methods are available for my check?

Payment can be made securely online using Visa or Mastercard. Alternatively, if an organization requested that you complete a check for them they may incur the full or partial cost of your check.

An individual has provided me with printed MyCRC.ca results. How do I authenticate these results?

It is important to ensure the results you receive are authentic and have not been altered. Candidates and organizations are first encouraged to utilize the forgery-proof electronic sharing facilitated through their secure MyCRC.ca accounts. If your organization does not already possess a Certn account already it is quick and easy to do so at https://certn.co/sign-up/

If you are presented with printed results in some other fashion, and do not wish to create your free MyCRC.ca account to have the results shared electronically, please contact MyCRC.ca directly to verify the authenticity of the results. Contact our support team by phone at 1-888-335-7112 or by email at hello@mycrc.ca.

Will my Canadian Criminal Record Check help me in determining my eligibility for a Visa or entry into Canada or the United States?

No. Our Canadian Criminal Record Check will reveal records of criminal convictions for which a pardon/record suspension has not been granted, contained in the RCMP National Repository of Criminal Records accessed via the Canadian Police Information Centre (CPIC). The Canadian Border Service Agency (CBSA) and US Customs have access to a variety of other databases that may contain other information including but not limited to outstanding entries, convictions under Provincial Statutes, and pardoned offences. Please contact CBSA or US Customs if you need to determine your eligibility for a visa or entry into Canada or the United States.

How do I clear my criminal record?

In general, criminal records are retained until the subject of the record is eighty (80) years of age with no criminal activity reported in the last ten (10) years. If you have any offences that you feel are old or minor and prevent you from employment opportunities, or you would like to clear your record, please visit Pardon Services Canada’s website to learn how to obtain a pardon/record suspension.

How up-to date is the record information?

The information on your MyCRC.ca profile reflects your criminal record at the time which the search was completed and will only be updated once you update your account by processing another Criminal Record Check. If you are currently going through the pardon/record suspension process, or have had activity resulting in an updating of your criminal record, there may be a delay before this information is available within the National Repository of Criminal Records. This delay is due to the time it takes to process and enter data into the National Repository. It may also be affected by the jurisdiction in which the crime occurred.

I believe the information is incorrect. How can I dispute it?

If you have had recent updates to your criminal record, there may be a time delay before the information is updated on the National Repository of Criminal Records. If you still would like to dispute your findings you should complete a Certified Criminal Record Check submitted via fingerprinting at your local police agency or an accredited private fingerprinting agency. More information can be obtained from your local police, an accredited private fingerprinting agency, or here.

What is your phone number?

You can call us toll free at 1 888-335-7112