Frequently Asked Questions

You can get your money back if you did not finish every step. The steps are:

• Take a photo of your ID
• Take a selfie
• Check that your information is right
• Agree to send your information to the police

If you stopped before the last step, email support@mycrc.ca and ask for a refund. You get all of your money back.

After you finish every step, there are no refunds. Your report is then ready to download as a PDF. It is not refundable for any reason, no matter what your report says.

Please email support@mycrc.ca before contacting your card issuer, so we can resolve it directly. If you dispute a charge, the records of your order may be provided to your card issuer, including your acceptance of our terms of service, the information you confirmed before submitting, and your report status.

Every finished report has one of three statuses. The police service that runs the search sets it, using the RCMP’s standard responses, not MyCRC.

• Negative: no matching criminal record was found in the RCMP’s national repository.
• Positive: a record matching the convictions you declared was found. A name-based check can’t confirm a record absolutely; the RCMP says only fingerprints can.
• Incomplete: the search couldn’t be completed from a name-based search alone.

All three are finished, delivered reports. Page 6 of your report shows the status.

Incomplete is a valid status, set by the police using the RCMP’s standard responses. They don’t tell us why, but typically one of these is true:

• Undisclosed convictions found: no convictions were disclosed, but the check found one or more.
• Mismatched conviction count: the convictions disclosed don’t match the ones the check found.
• Mismatched details: the name, date or court location of a disclosed conviction doesn’t match the record.
• Unverified identity: the check could not be matched using the name and date of birth provided.
• No convictions found: convictions were disclosed, but the check found none.

Dates you give must be accurate within two years to count as a match.

What to do next: give your fingerprints, at a local police service or an RCMP-accredited fingerprinting company. The RCMP says only a fingerprint comparison can confirm a criminal record absolutely.

Yes. A Discrepancy on identity verification means there was a small difference between the information you entered and the ID you scanned. Your report is still finished and valid, and its status (Positive, Negative or Incomplete) is on page 6.

No. Before you submit, you review your information and confirm it is accurate. After you submit, a report can’t be edited or rerun. If you need another check, it is a new order at the full price.

Under the RCMP’s rules, a name-based criminal record check doesn’t report:

• Pardons and record suspensions, unless the suspension was revoked or ceased.
• Youth records, for offences at ages 12 to 17.
• Absolute discharges after one year, and conditional discharges after three years, from the date of sentence.
• Simple drug possession convictions, two years after the sentence ends.
• Charges that didn’t end in a conviction, such as withdrawn or dismissed charges.
• Provincial and municipal offences, such as traffic tickets and bylaw fines.
• Charges dealt with outside Canada.

The RCMP also notes that a court decision can take time to reach its national database, and that not every offence is reported to it. Only a fingerprint-based check confirms a record absolutely. Source: RCMP: Dissemination of criminal record information policy.

A name-based Canadian criminal record check. It searches the RCMP’s national database of criminal records, through the Canadian Police Information Centre (CPIC) system, using your name and date of birth to look for criminal convictions (what a CPIC check is). The police complete the check and release the result. You get a PDF report online, with no trip to a police station and no appointment.

Before the search, you are asked about any past criminal convictions. If you have any, you must list them, and the details must match your record. If they don’t match, your report may come back Incomplete.

Check what the organization asking for your check needs before you order. MyCRC is:

• Not a Vulnerable Sector Check. Roles working with children, older adults or other vulnerable people need one, and only the police service where you live can run it. How to get a vulnerable sector check.
• Not a fingerprint-based certified check. MyCRC is name-based.
• Not for immigration or visa applications.
• Not a search of Canada Border Services Agency or US Customs records, and it doesn’t include youth records. See what won’t show up on a criminal record check.

Choosing the right check type is your responsibility.

Reports can be ready in as little as 15 minutes. The average is about 4 hours. Some take longer, usually because identity verification wasn’t finished, or because confirming your ID takes extra time in our system. To compare, see how long police checks take, city by city.

Create your account with your email, pay, add your details, answer questions about any past convictions, verify your ID with a photo and a selfie, sign your RCMP consent online, then download your finished check.

A current (not expired) ID with your photo, an ID number, an expiry date, your first and last name and your date of birth. Accepted: a driver’s licence or age of majority card issued by a federal, provincial or territorial authority, a citizenship, immigration or permanent residency card, or a passport.

Use a smartphone if you can, and not in incognito or private browsing. Find good light, avoid glare and shadows, and put your ID on a plain surface. Only you can appear in the selfie: verification can’t be done on someone else’s behalf.

Your report is in your account. When it’s ready we email you to sign in (the email doesn’t contain the report). On the finished check, Download report saves the PDF to your device. Log in to your account.

Email support@mycrc.ca and we’ll pass your concern to our police partners. A report can’t be edited or rerun, so a different result needs a new check or a fingerprint-based check, through a police service or an RCMP-accredited fingerprinting company.

No. MyCRC is a criminal record check provider and can’t grant or process record suspensions. The Government of Canada publishes information on how to apply.

$68.23, tax included. You pay once by card, Apple Pay or Google Pay, with no monthly fees and no hidden costs. See pricing.

No. MyCRC doesn’t accept vouchers or prepaid access codes, including those from volunteer organizations. Your local police service can usually honour them.

We use your information only to run your check, and we never sell it. Identity verification, payment and the search itself are handled by trusted providers. Read the privacy policy.

Yes. MyCRC is a private Canadian service run by MyCRC Solutions Inc. in Victoria, BC, built on Certn background check technology. Checks are processed through accredited Canadian police detachments and searched against the RCMP’s national database. The RCMP’s rules for criminal record checks provide for this: people can apply online for a name-based check through a private company, and a police service completes and releases the check. MyCRC is a private company, not a government agency.

Email support@mycrc.ca. We usually reply within one business day. See contact us.