Privacy Policy

MyCRC Solutions Inc. (“MyCRC”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you use mycrc.ca and app.mycrc.ca, why we collect it, who we share it with, how long we keep it, and your choices. It applies together with our Terms of Service. We handle personal information in line with Canada’s federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

Account details: your email address, confirmed with a one-time code.
Check details: your legal name, date of birth, the other details the check requires, and the criminal history you disclose.
Identity verification: a photo of your government-issued ID and a selfie, used to confirm you are the person named in the check.
Consent records: your electronic consent to the RCMP search and your acceptance of our terms, with the date and time.
Payment details: payments are processed by Stripe. We receive confirmation of your payment and limited card details (such as the card type and last four digits), not your full card number.
Support messages: what you send to support@mycrc.ca.
Website usage: pages visited, device and browser information, and the advertising or campaign source that brought you to us, collected with cookies and similar tools.

Biometric information

Identity verification uses OneID, Certn’s biometric identity verification service. It compares your selfie with the photo on your ID using facial recognition. Before it runs, you are asked for your biometric consent. The biometric comparison is used only to verify your identity for your check, and not for any other purpose.

Why we use it

To verify your identity and run your name-based criminal record check against the RCMP’s national database.
To deliver your Report to your account and let you download it.
To take payment and keep records of your order, including for refund requests and card disputes.
To answer your questions and provide support.
To keep the Website secure, prevent fraud, and understand and improve how it is used, including measuring our advertising.

We never sell your personal information.

We share personal information only as needed to provide the Services, and with providers bound to protect it:

Certn Inc., our screening technology provider, which processes your check and runs identity verification (OneID) on our behalf.
Canadian police services and the RCMP, which perform the search you consent to.
Stripe, our payment processor.
Service providers that host the Website, send our emails and support our analytics and advertising.
Authorities, where the law requires it, or to investigate fraud.

Some of these providers may store or process information outside your province or outside Canada. Where they do, the information is protected by contract and may be subject to the laws of that jurisdiction.

How long we keep it

We retain personal information only as long as we need it to provide the Services, keep records of your order, handle refunds and disputes, and meet our legal and accounting obligations. We then delete it or make it anonymous.

How we protect it

We use industry-standard administrative, technical and physical safeguards, including encryption in transit and access controls. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Cookies and tracking

The Website uses cookies and similar technologies, including Google Tag Manager and analytics and advertising tools, to keep the Website working, remember the campaign that brought you here so it reaches checkout, and measure and improve our advertising. You can block or delete cookies in your browser settings; some features may not work without them.

Your rights and choices

You can ask to access the personal information we hold about you, to correct it, or to withdraw your consent and have it deleted, subject to legal and contractual limits (for example, records we must keep for accounting or a dispute). Withdrawing consent may mean we can’t provide the Services. To make a request, email support@mycrc.ca. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial privacy commissioner.

Changes to this policy

We may update this policy. The date at the top shows when it last changed, and significant changes will be highlighted on the Website.

Contact us

MyCRC Solutions Inc., 1006 Fort Street, Suite 300, Victoria, BC V8V 3K4 · support@mycrc.ca